Investigating degraded performance of the Identity and Bank APIs

Incident Report for Cybrid

Resolved

This incident has been resolved.
Posted Sep 20, 2024 - 06:12 EDT

Update

We are continuing to monitor for any further issues.
Posted Sep 20, 2024 - 06:12 EDT

Update

We are continuing to monitor for any further issues.
Posted Sep 19, 2024 - 20:06 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 19, 2024 - 11:50 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 19, 2024 - 09:54 EDT

Investigating

We are currently investigating this issue.
Posted Sep 19, 2024 - 07:36 EDT
This incident affected: Sandbox (Identity API) and Production (Identity API, Bank API).