Partially Degraded Performance

Incident Report for Cybrid

Resolved

This incident has been resolved.
Posted Jan 15, 2026 - 12:55 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 15, 2026 - 12:46 EST

Investigating

We are currently investigating timeout issues with the connection between the Cybrid platform and Persona.
Posted Jan 15, 2026 - 10:52 EST
This incident affected: Sandbox (Bank API, Partner Portal) and Production (Bank API, Partner Portal).