Customers service is experiencing outage due to Persona outage

Incident Report for Cybrid

Resolved

This incident has been resolved.
Posted Feb 04, 2026 - 17:08 EST

Monitoring

Persona is operational, and Cybrid customer service has been restored. We are continuing to monitor.
Posted Feb 04, 2026 - 16:11 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 04, 2026 - 15:40 EST
This incident affected: Third Party Providers (Persona API) and Production (Bank API, Partner Portal).